1.Preparing Time :we need 3-7 working days to prepare your order according to our numberous orders every day
2.Please double check your address when you write in aliexpress,if you want change before we ship them out,
please tell us the new address.
3.In consideration of our customers’ benefit,Always I ship by post airmail Free shipping
if you do not want to wait so long time,please add some money to ship by other shipment,thank you very much
1.Airmail(15-35 Working days Delivery successful) (Tracking number &Free shipping)
2.ePacket(7-20 Working days Delivery successful)(Tracking number&Free shipping)
3.AliExpress Standard Shipping(10-20 Working days Delivery successful)(Tracking number&Some countries and regions Free shipping)
4.EMS(6-12 Working days Delivery successful)(Tracking Number,Need extra Shipping cost)
5.DHL(5-7Working days Delivery successful)(Tracking Number,Need extra Shipping cost)
We accept Credit card, Escrow and Money bookers. If you need to pay us in other ways, please kindly contact us by email.
Before payment, please double check your delivery information: address, name, zip code, phone numbers etc.
Return& Exchange Policy
All our items will be checked and packed in good condition before shipping. We will try our best to satisfy all our customers. If for any reason you are not satisfied, you may return the item to us under the original condition within 7 days of receipt for a refund or an exchange. Before return the item, please contact us for the detailed return exchange instruction. We will refund you after receiving the returned items. Buyer will pay for the shipping cost for returning the items.
Your satisfaction and comments are very important to us. If you like our products and service, please take a minute to leave us a positive feedback and 5 stars. We will appreciate it very much. If you are not satisfied, Please feel free to contact us before leaving a Neutral or Negative feedback, we will try our best to solve the problem.Thank you for shopping in our store, wish you enjoy your shopping here!
Wholesale and drop shipping are both welcomed?For wholesale,we will offer discount or free express shipping which only takes 7-10 days to arrive.For drop shipping,we could send the goods to your customers directly and won’t leave information about us if you’d like to.
How can I track my parcel?You can track your parcel on the following website using your tracking number: www.17track.net/en (Copied to the browser to open)
What can I do when purchase protection time is running out?If your purchase protection time is running out, please contact us and we can help you to extend it. So your money will not go to my account.
Pant Closure Type:
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||5-20 Business days
|Australia, New Zealand
||5-15 Business days
|Central & South America
||5-20 Business days
||5-20 Business days
||15-40 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4happymom (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4happymom.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!